I Submitted a Support Ticket, When Will I Receive a Reply?

Our Support Team is here to help with any questions you may have regarding Social Studio FX. Our goal is to provide the best customer experience possible with a personalized response. When you send us a message, you’ll receive email confirmation that we have received it and a member of our Support Team will follow up personally with a reply to your specific inquiry.

We pride ourselves on exceptionally quick response time. While most questions will be answered almost immediately, please allow 24-48 hours for a personalized response.

Please Note We are available Monday-Friday, 9am-5pm Pacific Standard Time. If you are submitting a request outside of those hours, please be patient and we will get back to you as soon as we are back in the office!

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